Adobe Exam AD0-E712 Topic 8 Question 33 Discussion

Actual exam question for Adobe's AD0-E712 exam

Question #: 33
Topic #: 8

[All AD0-E712 Questions]

What is an example of cross-selling?

ASelling a laptop and suggesting the customer also buy a laptop case.

BSelling a laptop on an eCommerce website and allowing the customer to pick it up in a brick-and-mortar store.

CSuggesting a customer buy a better and more expensive laptop instead of a laptop they initially intended to buy.

Show Suggested Answer

Suggested Answer: A

by Cassi at Sep 17, 2024, 11:49 PM

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Reta

2 months ago

I think both A) and C) can be considered cross-selling, as they both involve suggesting additional products to the customer.

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Marsha

2 months ago

Ha, option C is like the car salesman who tries to convince you to buy the top-of-the-line model even though you can't afford it. Classic upsell move!

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Ryan

2 months ago

It's all about making that extra profit, I guess.

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Jesusita

2 months ago

I know, it's like they think we have unlimited money to spend.

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Nieves

2 months ago

Yeah, they always try to upsell you on the most expensive option.

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Elsa

3 months ago

I disagree, I believe it is C) Suggesting a customer buy a better and more expensive laptop instead of a laptop they initially intended to buy.

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Claribel

3 months ago

I think an example of cross-selling is A) Selling a laptop and suggesting the customer also buy a laptop case.

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Darnell

3 months ago

Suggesting a more expensive laptop instead of what the customer initially wanted - that's not cross-selling, that's upselling!

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Hester

3 months ago

I don't think option B is cross-selling. Allowing a customer to pick up an online purchase in a physical store is just a different fulfillment option.

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