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AMA Exam PCM Topic 5 Question 85 Discussion

Actual exam question for AMA's PCM exam

Question #: 85
Topic #: 5

[All PCM Questions]

Hugo, impressed by a popular NFL star's frohawk hairstyle, visits Angelo's Hair Salon to get the same hairstyle. The stylist at Angelo's is very good and gives Hugo the exact style that he wants. Having received good service, Hugo visits Angelo's three months later to get a mohawk hairstyle. This time, Hugo is not satisfied with the end result and decides not to come back to Angelo's again. Which of following aspects of a service is illustrated in this scenario?

AIntangibility

BHeterogeneity

CPerishability

DInseparability

ENonstorability

Show Suggested Answer

Suggested Answer: B

by Verona at Apr 21, 2024, 06:06 PM

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Shad

6 months ago

Hmm, sounds like there was a lack of consistency in the service provided.

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Britt

6 months ago

I thought they would do a good job again, but this time I was disappointed.

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Lina

6 months ago

That's awesome! So, why did you go back to Angelo's for a mohawk hairstyle?

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Britt

6 months ago

Yeah, the stylist did a great job. I was really happy with the result.

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Shad

7 months ago

Wow, that sounds cool! Did you like the service?

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Britt

7 months ago

I went to Angelo's Hair Salon to get a frohawk hairstyle.

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Lottie

8 months ago

I don't think I'll come back here.

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Lottie

8 months ago

Hmm, this isn't what I had in mind.

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Ricarda

8 months ago

No problem, let's go for it.

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Lottie

8 months ago

I think I want to try a mohawk next time.

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Lottie

8 months ago

Wow, this looks amazing! I love it.

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Ricarda

8 months ago

Sure, I can give you the exact style you want.

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Lottie

8 months ago

I want the same hairstyle as the NFL star.

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az-700 pass4success az-104 200-301 200-201 cissp 350-401 350-201 350-501 350-601 350-801 350-901 az-720 az-305 pl-300

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