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APA Exam CPP-Remote Topic 7 Question 58 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 58
Topic #: 7
[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Show Suggested Answer Hide Answer
Suggested Answer: C

Contribute your Thoughts:

Vivan
2 months ago
Using voice mail to answer customer calls? That's like having a goldfish as your receptionist. Totally useless!
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Dean
1 months ago
D) establishing relationships with people
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Huey
1 months ago
B) viewing customers as the most important part of the job
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Rosina
2 months ago
A) exhibiting a customer friendly attitude
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Cecil
2 months ago
Exhibiting a customer-friendly attitude? That's like saying a chef should know how to turn on the oven. It's the basics, people!
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Weldon
1 months ago
D) establishing relationships with people
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Sheridan
1 months ago
B) viewing customers as the most important part of the job
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Eloisa
2 months ago
A) exhibiting a customer friendly attitude
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Malinda
2 months ago
I disagree, I think the answer is D. Building relationships is key to good customer service.
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Maddie
3 months ago
Establishing relationships with people? That's like saying breathing is a key part of staying alive. Duh!
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Jutta
3 months ago
Viewing customers as the most important part of the job? Isn't that like, the bare minimum? I feel like that should be a given, not an exceptional quality.
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Nana
1 months ago
C) using voice mail to answer phone calls from customers
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Junita
1 months ago
B) viewing customers as the most important part of the job
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Monte
2 months ago
A) exhibiting a customer friendly attitude
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Selma
3 months ago
I agree with Velda, using voice mail doesn't show strong customer service.
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Daron
3 months ago
Using voice mail to answer customer calls? That's like having a robot greet you at a restaurant. No thanks, I'll take a friendly human any day!
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Van
2 months ago
D) establishing relationships with people
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Sylvia
2 months ago
B) viewing customers as the most important part of the job
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Joni
2 months ago
A) exhibiting a customer friendly attitude
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Velda
3 months ago
I think the answer is C.
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