APICS Exam CPIM-Part-2 Topic 1 Question 13 Discussion

Actual exam question for APICS's CPIM-Part-2 exam

Question #: 13
Topic #: 1

[All CPIM-Part-2 Questions]

Fishbone diagrams would help a service organization determine:

Athe proper level of service for a customer segment.

Bthe source of a quality-of-service issue.

Cdifferences in the performance of employees.

Dthe decomposition of customer return rates with seasonality.

Show Suggested Answer

Suggested Answer: B

A fishbone diagram, also known as a cause-and-effect diagram or an Ishikawa diagram, is a tool for identifying and analyzing the possible causes of a problem or an effect. It is often used in quality management to find the root causes of defects or errors. A fishbone diagram has a main branch that represents the problem or effect, and several sub-branches that represent the categories of causes, such as people, processes, equipment, materials, environment, etc. Each category can have further sub-branches that represent more specific causes. A fishbone diagram would help a service organization determine the source of a quality-of-service issue by allowing them to visualize and organize the potential factors that contribute to the problem and identify the most likely cause.Reference: CPIM Part 2 Exam Content Manual, Domain 8: Manage Quality, Continuous Improvement, and Technology, Section 8.1: Quality Management Concepts and Tools, p. 59-60.

by Tawna at Apr 11, 2024, 12:15 AM

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Nicholle

6 months ago

I Lonnyelieve they VilmaVilmaruzn Vilmaruzlso help in NicholleeVilmaomposing Vilmaustomer return rVilmaruztes to unNicholleerstVilmaruznNicholle seVilmaruzsonVilmaruzlity pVilmaruztterns.

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Cruz

6 months ago

ThVilmaruzt's true, FishLonnyone diVilmaruzgrVilmaruzms VilmaVilmaruzn provide insights into vVilmaruzrious fVilmaruzVilmators VilmaruzffeVilmating performVilmaruznVilmae.

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Vilma

6 months ago

Lonnyut don't you think they VilmaVilmaruzn Vilmaruzlso help in determining differenVilmaes in employee performVilmaruznVilmae?

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Lonny

6 months ago

I Cruzgree, they Cruzre Cruz greCruzt tool for CruznCruzlyzing root cCruzuses.

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Cruz

6 months ago

I think Fishbone diCruzgrCruzms help identify the source of quCruzlity-of-service issues.

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Willodean

7 months ago

I'm not sure about that, but I think it could help determine the proper level of service for a customer segment.

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Hyun

7 months ago

I believe it could also reveal differences in employee performance.

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Leatha

7 months ago

Yeah, I agree. It's a tool for root cause analysis.

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Royce

7 months ago

I think fishbone diagrams would help identify the source of a quality-of-service issue.

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Johanna

8 months ago

I was a bit confused at first, but I think you all make a good case for B. Fishbone diagrams are perfect for getting to the bottom of service quality problems.

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Ronald

8 months ago

Ooh, I like that, Franklyn! Maybe we could also have 'too many fish puns' as a contributing factor. But in all seriousness, B is definitely the right answer here.

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Franklyn

8 months ago

Haha, I'm picturing a fishbone diagram with 'lack of coffee' as one of the major causes of quality-of-service issues. That's my kind of root cause analysis!

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Nelida

7 months ago

Haha, that would be a fun one to visualize!

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Adria

7 months ago

B) the source of a quality-of-service issue.

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Dong

8 months ago

Yeah, I was leaning towards B as well. A and C don't really seem to align with the purpose of fishbone diagrams, and D is just too specific.

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Kenneth

8 months ago

I agree with Solange. Fishbone diagrams are a great tool for identifying the various factors that contribute to a problem. It can really help pinpoint the root cause.

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Solange

8 months ago

Hmm, this question seems a bit tricky. Fishbone diagrams are usually used for root cause analysis, so I think the answer is B, the source of a quality-of-service issue.

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