In the KANO Model, what is NOT one of the three distinct types of customer need?
In the KANO Model, the three distinct types of customer needs are:
Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.
Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.
Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.
'Teasers (When)' is not a type of customer need in the KANO Model.
The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.
What does an Agile project environment require of Stakeholders?
An Agile project environment requires stakeholders to exhibit trust and partnership. Agile methodologies emphasize collaboration, transparency, and mutual respect between the project team and stakeholders. This collaborative approach ensures that stakeholders are actively involved in the project, contributing their insights and feedback, which is vital for the project's success. Stakeholders are expected to work closely with the project team, share information openly, and trust the team's decisions, fostering a partnership that supports the project's goals.
Business Analysis.pdf, 'In an Agile software development environment...the business analyst will be involved in supporting the business users'.
Which Facilitated Workshop role may attend a meeting to review the process being adopted and methods used?
In a Facilitated Workshop, the role of an Observer may include attending a meeting to review the process being adopted and methods used. Observers provide an external perspective on the workshop's effectiveness and can offer feedback on the facilitation techniques, group dynamics, and overall process. Their role is crucial in ensuring that the workshop is conducted efficiently and meets its objectives.
Business Analysis.pdf, 'Observers can provide feedback on the workshop process and methods used, helping to improve future sessions'.
Identify the missing words in the following sentence:
Interested Stakeholders are encouraged to [?] project progress.
In an Agile environment, interested stakeholders are encouraged to attend Daily Stand-up meetings to observe project progress. This practice fosters transparency and engagement by allowing stakeholders to see firsthand the current status of the project, any impediments the team is facing, and the planned tasks for the day. This regular interaction helps build trust and ensures that stakeholders are kept in the loop without the need for lengthy reports or additional meetings.
Business Analysis.pdf, 'Stakeholder management...frequent meetings and discussions about the direction the project is taking'.
Which Stakeholder works with the Agile BA to prepare the users of the solution working within the relevant business area, for each incremental deployment of an Evolving Solution?
The Business Ambassador works with the Agile BA to prepare the users of the solution within the relevant business area for each incremental deployment of an evolving solution. The Business Ambassador acts as a liaison between the development team and the end users, ensuring that the requirements and feedback are effectively communicated and that the users are ready to adopt the new increments of the solution as they are deployed.
Business Analysis.pdf, 'The role of the business analyst in an Agile environment...supporting the business users'.
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