Apple Exam SVC-19A Topic 1 Question 62 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 62
Topic #: 1

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

Show Suggested Answer

Suggested Answer: A

by Sabine at May 09, 2024, 04:12 PM

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5 months ago

True, but it can’t always be relied upon. Every issue can have different causes even if they seem similar.

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6 months ago

Yeah, but past experience like mentioned in D can’t be ignored. It’s part of good troubleshooting.

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6 months ago

Agreed. It shows if it's really a device problem. Besides, option C seems off. Replacing components is drastic.

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7 months ago

I think A is likely true. Asking customers to recreate the issue always helps.

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7 months ago

Hm, I found it confusing. Especially option B. What does 'cannot be reproduced' mean exactly?

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7 months ago

What do you think about today’s question on isolating issues?

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