Apple Exam SVC-19A Topic 1 Question 63 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 63
Topic #: 1

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?

AGSX Troubleshooting articles

BApple VMI Guide

CApple Support articles

DApple Service Guide

Show Suggested Answer

Suggested Answer: D

by Kris at May 20, 2024, 06:12 AM

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Delmy

7 months ago

I'd choose the Apple Support articles too. It's like Debra's trying to charge her iPad with a hamster on a wheel - it's just not going to work!

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Tresa

6 months ago

C) Apple Support articles

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Von

6 months ago

A) GSX Troubleshooting articles

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Evangelina

7 months ago

C) Apple Support articles, no doubt. I bet Debra's going to be kicking herself for not using the right power adapter. Amateur mistake, but we've all been there!

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Alayna

7 months ago

Definitely go with the Apple Support articles. I mean, it's right there in the question - that's the resource they're looking for to explain the cause of the issue.

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Yuette

7 months ago

The Apple Support articles seem like the obvious choice here. That's where Debra can find the information she needs to troubleshoot the slow charging issue.

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