Apple Exam SVC-19A Topic 1 Question 64 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 64
Topic #: 1

[All SVC-19A Questions]

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

Show Suggested Answer

Suggested Answer: A

by Kristine at Jun 01, 2024, 06:39 AM

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Ahmed

5 months ago

I'd go with D. You'd have to be a real troubleshooting genius to not rely on past experience!

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Luther

5 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Paola

5 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Dylan

6 months ago

C is a bad option. Replacing a component won't tell you anything about the environment.

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Skye

5 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Skye

5 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Roosevelt

6 months ago

D is the best answer. Leveraging past experience is a key part of systematic troubleshooting.

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Chu

5 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Dulce

5 months ago

B) If an issue cannot be reproduced, it is likely a hardware issue.

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Hoa

5 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Glory

6 months ago

I disagree, I believe the answer is D.

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Reiko

6 months ago

I think the answer is A.

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Shawnta

6 months ago

B is wrong because an issue not being reproducible doesn't necessarily mean it's a hardware problem. It could be an intermittent software or environmental issue.

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Juliann

6 months ago

I think A is the correct answer. Reproducing the issue helps isolate whether it's a software or hardware problem.

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Sue

5 months ago

It definitely helps in determining if it's a software or hardware problem.

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Hector

5 months ago

I agree, asking the customer to reproduce the issue is important.

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Christiane

6 months ago

Reproducing the issue can definitely help narrow down the cause.

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Trina

6 months ago

It helps determine if it's a device problem or something else.

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Kayleigh

6 months ago

It helps determine if it's a device problem or something else.

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Angelyn

6 months ago

I agree, asking the customer to reproduce the issue is important.

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Lourdes

6 months ago

I agree, asking the customer to reproduce the issue is important.

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