Apple Exam SVC-19A Topic 1 Question 67 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 67
Topic #: 1

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

AHow is the rest of your experience with the iPhone, aside from the dropped calls?

BDo you find that you are driving in a car when these dropped calls occur?

CAre you in an elevator or a parking garage when the iPhone drops the calls?

DCould you please tell me about the situations when your iPhone drops calls?

Show Suggested Answer

Suggested Answer: D

by Layla at Jul 11, 2024, 12:29 PM

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Verdell

4 months ago

I gotta go with D. The more information we can gather, the better we can troubleshoot the problem. Although, maybe Wendell just needs to get a flip phone - those things are indestructible!

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Huey

3 months ago

I gotta go with D. The more information we can gather, the better we can troubleshoot the problem. Although, maybe Wendell just needs to get a flip phone - those things are indestructible!

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Bambi

3 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

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Chun

3 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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Howard

4 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Dianne

4 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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Cordelia

4 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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An

4 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

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Dottie

5 months ago

Haha, I bet Wendell's iPhone is so old, it's probably still using the rotary dial! Option B all the way!

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Jannette

5 months ago

Option B is a good question to ask, it could be a signal issue.

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Pa

5 months ago

Haha, maybe he needs an upgrade!

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Denna

5 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Maxima

5 months ago

Option C is a good one too. Knowing if he's in certain locations like elevators or parking garages could help identify potential signal interference issues.

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Rodolfo

5 months ago

I think option D is the best choice. It's an open-ended question that will allow Wendell to provide more details about the specific situations when he's experiencing dropped calls.

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