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Free Apple SVC-19A Exam Dumps

Here you can find all the free questions related with Apple Service Fundamentals Exam (SVC-19A) exam. You can also find on this page links to recently updated premium files with which you can practice for actual Apple Service Fundamentals Exam . These premium versions are provided as SVC-19A exam practice tests, both as desktop software and browser based application, you can use whatever suits your style. Feel free to try the Apple Service Fundamentals Exam premium files for free, Good luck with your Apple Service Fundamentals Exam .
Question No: 1

MultipleChoice

When would a technician need to use a positive 'no' with a customer? (Choose three.)

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Question No: 2

MultipleChoice

How would you define a "positive no" to a co-worker?

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Question No: 3

MultipleChoice

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

Which of the five conflict resolution steps is missing in the following response to Hannah?

{Calmly} "Your shouting is very distracting and I want to focus on helping you. If you explain your issue more quietly I will do my best to find a resolution.''

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Question No: 4

MultipleChoice

Select the best response to the following customer statement:

''My iPhone sparked when I tried to sync it.''

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