Free ASQ CMQ-OE Exam Dumps and CMQ-OE Exam Questions

Question No: 1

MultipleChoice

An important benefit of using an internal change agent versus an external change agent is to:

Options

AGuarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.

BSet more goals for improvement because the internal change agent has a greater interest in the outcome.

CGain greater support for change from a respected leader who understands the company's key business factors and the need for change.

DBetter protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

Question No: 2

MultipleChoice

Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

Options

AProvide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.

BSame as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one's choice, and no audit will be conducted.

CSame as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.

DProfessionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

Question No: 3

MultipleChoice

The most effective approach for initiating a breakthrough process reengineering effort would be to:

Options

AHire an external consultant to direct the planning and implementation of the process change

BForm a cross-functional project team to carry out the process change

CAppoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project. Retain an experienced external consultant as an advisor on issues where internal expertise may be lacking.

DCreate an awareness of the need for change and communicate a vision of what the change will accomplish

Question No: 4

MultipleChoice

Which of the following is not usually a role of a manager?

Options

ASelects people to fill job vacancies

BMentors a potential candidate for management

CDetermines the legality of a supplier--partnership agreement

DOrganizes the work to be done

Question No: 5

MultipleChoice

A leader derives her or his leadership role from:

Options

AHer or his experience and training

BAcceptance of her or his direction by the followers

CTop management

DAcceptance by the external customers and the public

Question No: 6

MultipleChoice

Situational leadership is applicable when:

i. One approach does not meet every situation

ii. A new person on the job requires a lot of direction

iii. A new process has been introduced

IV. The performer has mastered the task assigned

Options

AII and III only

BIV only

CI, II, III, and IV

DIII only

Question No: 7

MultipleChoice

Organizational culture is comprised of:

Options

AOrganization policy

BStrategic plans

CValues, norms, and assumptions shared by the organization members

DCore competency of the organization

Question No: 8

MultipleChoice

The decision-making authority delegated to lower management levels depends on:

i. The situation

ii. The extent of centralization or decentralization

iii. Which people in the organization have the best information

VII. The complexity of the environment in which the organization

functions

Options

AI and III

BII and IV

CI, II, and IV

DI, II, III, and IV

Question No: 9

MultipleChoice

''Leaders of the future can no longer afford insularity. It is simply not an option in increasingly boundary-less organizations driven by customer power... now they must destroy those walls and replace them with bridges.'' Key roles of a leader include being all of the following Except:

Options

AFacilitator

BAppraiser

CForecaster

DNone of these