ASQ Exam CSSBB Topic 8 Question 84 Discussion

Actual exam question for ASQ's CSSBB exam

Question #: 84
Topic #: 8

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn't inside. This improvement is best described by which approach to problem solving?

A5S

BPoka yoke

CKaizen

DPDCA

ERe-engineering

Show Suggested Answer

Suggested Answer: B

by Jerry at Apr 14, 2024, 04:39 PM

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Launa

5 months ago

I see your point, David. 5S could definitely contribute to improving the medication storage process.

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Reta

5 months ago

I personally believe that option A) 5S could also be relevant, as it involves organizing the workplace for efficiency.

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Nell

5 months ago

That's a good point, PDCA could definitely be another effective approach in this situation.

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Cordelia

6 months ago

I feel like option D) PDCA could also be a good approach, as it involves continuously monitoring and improving processes.

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Ashton

6 months ago

I agree with Poka yoke focuses on mistake-proofing processes.

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Nell

6 months ago

I think the improvement is best described by option B) Poka yoke.

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Halina

6 months ago

Overall, implementing this improvement shows a commitment to quality and patient safety.

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Miriam

6 months ago

I believe the gravity activated arm aligns more with the principles of Poka yoke.

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Krissy

6 months ago

I see your point, Man. However, Poka yoke specifically addresses preventing defects.

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Man

7 months ago

But wouldn't 5S also be relevant in this situation to maintain organization and cleanliness?

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Matilda

7 months ago

I agree, Poka yoke focuses on mistake-proofing.

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Marlon

7 months ago

I think the improvement is best described by Poka yoke.

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Felix

8 months ago

Haha, good one! But seriously, I think Poka Yoke is the way to go. This is exactly the kind of simple, foolproof solution that prevents human error. It's not some big, complex change, it's just a smart little device that gets the job done. Although, I did hear they're experimenting with a Poka Yoke for the hospital elevators. Now you have to do the Macarena before the doors will close. Safety first!

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Layla

8 months ago

I don't know, the 5S approach could work here too. Standardizing the medication storage process and making it visual with that gravity arm seems like it could fit. But I guess Poka Yoke is the more direct solution. As long as it doesn't trigger every time someone forgets to bring their lunch caddy into the break room, am I right?

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Tammy

8 months ago

You guys are overthinking this. It's clearly not Re-engineering or PDCA. This is a simple, targeted improvement to the process. I vote Poka Yoke all the way. Although, I did hear a rumor they're re-engineering the entire hospital layout. Apparently, they're installing a lazy river for patient transport. Efficiency!

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Myrtie

7 months ago

User 1

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Cathern

8 months ago

Nah, Kaizen is too broad. This is a very specific solution to a specific problem. I think it has to be Poka Yoke. Hey, did you hear about the Poka Yoke they installed in the hospital cafeteria? Now you have to scan your badge before you can take a jello cup. Gotta keep those nurses from swiping the good stuff!

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Giuseppe

8 months ago

Hmm, I'm not so sure. Couldn't this also be considered a Kaizen approach? The engineer is making a small, incremental improvement to the process to reduce defects. That seems like the kind of continuous improvement that Kaizen is all about.

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Leanna

8 months ago

Ooh, a quality engineer question! This is right up my alley. I think the answer is clearly Poka Yoke. The engineer installed a device that physically prevents the cabinet from being closed if the medication caddy is not in place. That's the definition of a Poka Yoke, a mistake-proofing mechanism.

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