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Avaya Exam 3312 Topic 5 Question 34 Discussion

Actual exam question for Avaya's 3312 exam
Question #: 34
Topic #: 5
[All 3312 Questions]

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

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Suggested Answer: D

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