Avaya Exam 3312 Topic 6 Question 45 Discussion

Actual exam question for Avaya's 3312 exam

Question #: 45
Topic #: 6

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

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Suggested Answer: D

by Chau at May 07, 2022, 06:31 AM

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