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Avaya Exam 3312 Topic 7 Question 19 Discussion
Actual exam question for
Avaya's
3312 exam
Question #: 19
Topic #: 7
[All 3312 Questions]
Topic #: 7
When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
Suggested Answer:
D
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