Avaya Exam 3312 Topic 7 Question 24 Discussion

Actual exam question for Avaya's 3312 exam

Question #: 24
Topic #: 7

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.

Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

AHistorical Statistics

BReal Time Statistics

CReal Time Reporting

DApplication Threshold Class

Show Suggested Answer

Suggested Answer: D

by Roselle at May 10, 2022, 01:56 AM

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