Avaya Exam 3312 Topic 9 Question 49 Discussion

Actual exam question for Avaya's 3312 exam

Question #: 49
Topic #: 9

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

AQUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
EVENT HANDLER
EVENT: CALL ON HOLD
GIVE MUSIC 30
WAIT 60

BQUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
IF EVENT = CALL ON HOLD THEN
GIVE MUSIC 30
ELSE
GIVE MUSIC 20
END IF
WAIT 60

CEVENT HANDLER
EVENT MUSIC ON HOLD
GIVE MUSIC 30
END EVENT
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

DEVENT HANDLER
EVENT CALL ON HOLD
GIVE MUSIC 30
END HANDLER
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

Show Suggested Answer

Suggested Answer: C

by Simona at Jul 22, 2022, 12:36 PM

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