Avaya Exam 3314 Topic 6 Question 68 Discussion

Actual exam question for Avaya's 3314 exam

Question #: 68
Topic #: 6

Which statement describes Agent blending?

AAgent blending is the process of acquiring agents when an outbound service level is at risk.

BAgent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

CAgent blending is the process of acquiring an agent for a job in a campaign.

DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Show Suggested Answer

Suggested Answer: D

by Lajuana at Aug 03, 2024, 02:08 AM

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Hermila

3 months ago

I think Agent blending is about acquiring agents when outbound service level is at risk.

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Virgina

3 months ago

I'm just picturing a bunch of agents in a blender, getting all mixed up. Can we get a visual aid for this question?

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Pa

4 months ago

D is the way to go. Gotta keep those agents moving between inbound and outbound to maximize productivity, you know?

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Vilma

3 months ago

Yeah, it's important to monitor the inbound skill and move agents around to make sure everything is running smoothly.

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Josefa

3 months ago

I agree, keeping agents moving between inbound and outbound is key to maximizing productivity.

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Casie

3 months ago

D is definitely the best option. It's all about optimizing inbound activities while still servicing outbound.

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Elenor

4 months ago

I feel like Agent blending is more about releasing agents from outbound jobs if they are not needed.

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Hubert

4 months ago

I believe Agent blending involves monitoring inbound skills and moving agents to optimize activities.

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Roxane

4 months ago

I agree with Carlene. Option D is the most comprehensive description of agent blending.

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Marge

3 months ago

Yes, option D is the most comprehensive description of agent blending.

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Carmelina

3 months ago

I agree, option D covers all aspects of agent blending.

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Olga

4 months ago

I think option D is the best choice.

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Carlene

4 months ago

Option D seems to be the correct answer. It describes the process of managing agents across inbound and outbound activities to optimize efficiency.

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Alease

3 months ago

Agent blending helps in balancing inbound and outbound tasks effectively.

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Kasandra

3 months ago

It's important to optimize agent usage for efficiency.

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Kallie

4 months ago

Yes, option D explains how agents are managed for both inbound and outbound activities.

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Shasta

4 months ago

I think option D is the correct answer.

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Tomoko

4 months ago

I think Agent blending is about acquiring agents for a job in a campaign.

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