Avaya Exam 3314 Topic 8 Question 64 Discussion

Actual exam question for Avaya's 3314 exam

Question #: 64
Topic #: 8

Which statement describes Agent blending?

AAgent blending is the process of acquiring agents when an outbound service level is at risk.

BAgent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

CAgent blending is the process of acquiring an agent for a job in a campaign.

DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Show Suggested Answer

Suggested Answer: D

by Mendy at Jun 19, 2024, 04:02 PM

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Carma

5 months ago

I think A is incorrect because it doesn't mention optimizing inbound activities.

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Elly

5 months ago

D is the way to go. Gotta keep those agents hustling between inbound and outbound. Multitasking is the name of the game!

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Gwenn

4 months ago

Absolutely! Agent blending is key to keeping our operations running smoothly.

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Stanford

4 months ago

I think D is the most efficient way to manage our agents. It's all about maximizing their potential.

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Letha

4 months ago

Agreed! We need to make sure our agents are always busy and productive.

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Crissy

4 months ago

D is definitely the best option. It's all about optimizing our resources.

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Cathrine

5 months ago

Ha! Agent blending? Sounds like some kind of strange dance move. But in all seriousness, I'm going with D as well.

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Cecilia

5 months ago

D for sure. This question is testing our understanding of contact center operations, and D is the only option that really captures the essence of agent blending.

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