Avaya Exam 33810X Topic 1 Question 2 Discussion

Actual exam question for Avaya's 33810X exam

Question #: 2
Topic #: 1

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

AWhat is the percentage of customer support Issues that are resolved In one call?

BWhat are the agent performance reporting requirements?

CWhich system support click-to-call from the web?

DWhat are the customer support pain points?

EWhat Is the IVR name?

Show Suggested Answer

Suggested Answer: B, C, E

by Lashandra at May 06, 2022, 06:28 PM

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