Avaya Exam 33820X Topic 3 Question 37 Discussion

A customer has provided you with the following solution requirements:

* A 360-degree view of the customer journey across touch points and agent interactions

* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients

* No modifications to the Call Center Elite infrastructure

* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources

To enhance their call center solution, which application solution would you recommend to the customer?