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Avaya Exam 33820X Topic 4 Question 2 Discussion
Actual exam question for
Avaya's
33820X exam
Question #: 2
Topic #: 4
[All 33820X Questions]
Topic #: 4
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
Suggested Answer:
D
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