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Avaya Exam 33820X Topic 4 Question 8 Discussion
Actual exam question for
Avaya's
33820X exam
Question #: 8
Topic #: 4
[All 33820X Questions]
Topic #: 4
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
Suggested Answer:
C
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