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Avaya Exam 33820X Topic 5 Question 4 Discussion

Actual exam question for Avaya's 33820X exam
Question #: 4
Topic #: 5
[All 33820X Questions]

Refer to the exhibit.

Based on the following features and functions:

* Able to choose the best agent available to handle an outbound contact

* Supports behavior-based past and predicted future behavior for customers and agents

* Supports data trending to determine patterns which is refreshed daily

* POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

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Suggested Answer: A

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