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Avaya Exam 33820X Topic 7 Question 29 Discussion
Actual exam question for
Avaya's
33820X exam
Question #: 29
Topic #: 7
[All 33820X Questions]
Topic #: 7
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
Suggested Answer:
A
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