Avaya Exam 37820X Topic 1 Question 16 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 16
Topic #: 1

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

AIP Office tracks that information and It can be reviewed using the built-in reports.

BIP Office does not track that Information but It is available using a third-party call
accounting application.

CIP Office does not track that information but it is available with a call center application.

DIP Office tracks that information and It Is provided In a CSV format.

Show Suggested Answer

Suggested Answer: A

by Edna at May 09, 2022, 12:15 AM

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