Avaya Exam 37820X Topic 1 Question 82 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 82
Topic #: 1

[All 37820X Questions]

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

Aone-X Agent

BAvaya Communicator

CAvaya Agent Desktop

DAgent Desktop Display

Show Suggested Answer

Suggested Answer: B

by Theodora at Apr 13, 2024, 11:08 AM

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Kris

6 months ago

I'm not sure about that, but I think B) Avaya Communicator is a strong contender too.

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Rhea

6 months ago

I feel like one-X Agent could also use CCT.

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Glory

7 months ago

I agree with Avaya Agent Desktop makes sense.

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Norah

7 months ago

I think the answer is C) Avaya Agent Desktop.

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Hmm, I'm not too sure about this one. I know the CCT is important, but I can't seem to recall which specific agent application uses it. Maybe we should all pool our knowledge and see if we can figure it out together?

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Keith

8 months ago

I'm going to have to go with option C, Avaya Agent Desktop. It just makes the most sense to me, and I feel like I've seen it mentioned in the context of ACCS before.

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Murray

7 months ago

I think you're right, it's definitely a commonly used application in that context.

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Kimberely

7 months ago

I agree, Avaya Agent Desktop is the one that uses the CCT function in ACCS.

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Maricela

8 months ago

Ooh, this is a tough one. I feel like I've heard of all these applications, but I can't quite remember how they relate to the CCT. Anyone got any mnemonics or memory tricks they can share?

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Felicitas

8 months ago

I'm leaning towards Avaya Communicator as well. It just seems like the most logical choice, given that it's a dedicated agent application and the CCT is a key part of the ACCS platform.

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Stanford

8 months ago

I'm pretty confident that the answer is Avaya Agent Desktop. That's the primary agent application we use in our contact center, and I'm pretty sure it's integrated with the CCT functionality.

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Yoko

8 months ago

Hmm, this is a tricky one. I've heard a bit about the CCT, but I'm not sure which agent application actually uses it in ACCS. Avaya Communicator seems like a good option, but I can't rule out the others just yet.

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Avaya Exam 37820X Topic 1 Question 82 Discussion

Contribute your Thoughts:

Kris

Rhea

Glory

Norah

Lili

Keith

Murray

Kimberely

Maricela

Felicitas

Stanford

Yoko