Avaya Exam 37820X Topic 1 Question 84 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 84
Topic #: 1

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

Which component Is used to create surveys In ACCS?

AOutbound Campaign Management Tool

BProactive Outreach Manager

CCommunication Control Toolkit

DOrchestration Designer

Show Suggested Answer

Suggested Answer: A

by Juan at Apr 28, 2024, 09:47 AM

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6 months ago

I considered Communication Control Toolkit, but I think you might be right about the Proactive Outreach Manager.

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6 months ago

Orchestration Designer sounds more like it creates workflows. I picked Outbound Campaign Management Tool.

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6 months ago

I went with Orchestration Designer. Thought it made sense for surveys.

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6 months ago

Same here. I think the correct answer is the Proactive Outreach Manager.

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7 months ago

Yeah, it threw me off a bit. I wasn't sure which component to choose.

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7 months ago

Did anyone find the question about the marketing survey tool in ACCS confusing?

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