Avaya Exam 6210 Topic 1 Question 71 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 71
Topic #: 1

[All 6210 Questions]

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

Show Suggested Answer

Suggested Answer: B

by Josephine at Mar 15, 2024, 09:32 AM

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Jesse

6 months ago

I think it could also be possible that these are created for treatments given to the agent while waiting for the customer to join the chat session.

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Clay

6 months ago

I believe the purpose of Web on Hold and Web on Hold URLs is to provide treatments to the customer while waiting for the agent to reply in an existing chat session.

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Leontine

7 months ago

I agree with you. It makes sense to provide assistance to the customer while they are waiting for the agent to join.

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Winfred

7 months ago

I think Web on Hold and Web on Hold URLs are created for treatments given to the customer while waiting for the agent to join the chat session.

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I believe Web on Hold URLs are created for treatments given to the customer while waiting for the agent to reply in an existing chat session. That way, the customer stays engaged and doesn't feel ignored.

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Aleisha

7 months ago

But wouldn't it be more important to keep the customer engaged while they wait for the agent to join?

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Deeanna

7 months ago

I'm not so sure. I think Web on Hold is for when the agent is waiting for the customer to join the chat.

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Augustine

7 months ago

I agree with you, Aleisha. It makes sense to provide treatments to the customer while they wait for the agent to start the chat.

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Aleisha

7 months ago

I think Web on Hold is created for when the customer is waiting for the agent to join the chat.

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Avaya Exam 6210 Topic 1 Question 71 Discussion

Contribute your Thoughts:

Jesse

Clay

Leontine

Winfred

Lezlie

Aleisha

Deeanna

Augustine

Aleisha