Avaya Exam 6210 Topic 2 Question 73 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 73
Topic #: 2

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Show Suggested Answer

Suggested Answer: D

by Louisa at Apr 22, 2024, 06:44 PM

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Delbert

6 months ago

I think it's important for agents to use disposition codes to improve the overall efficiency of outbound calls.

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Kaitlyn

6 months ago

I believe it also helps in tracking the effectiveness of the outbound calling strategy.

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Melita

7 months ago

I agree with Sara. It helps in categorizing the outcome of the call.

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Benton

7 months ago

I think agents use disposition codes to record the state of an outbound call.

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Wynell

8 months ago

D) To end the outbound call.

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Isreal

8 months ago

B) To record the state of an outbound call.

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Colette

8 months ago

A) To record the dialing of an outbound call.

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Joesph

8 months ago

What is the purpose of using a disposition code after closing an outbound contact?

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