Avaya Exam 6210 Topic 4 Question 91 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 91
Topic #: 4

[All 6210 Questions]

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

Athe assignment of a route point for each email skillset

Bthe assignment of a script for each email skillset

Cthe assignment of a vector for each email skillset

Dthe assignment of an open queue for each email skillset

Show Suggested Answer

Suggested Answer: A

by Cristy at Nov 17, 2024, 06:59 AM

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Aretha

3 days ago

A is the correct answer. You need to assign a route point for each email skillset to handle the incoming emails.

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Rikki

5 days ago

But don't you need a route point to direct the email to the right agent?

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Ivette

7 days ago

I disagree, I believe the answer is B) the assignment of a script for each email skillset.

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Shad

8 days ago

C seems logical. You need a vector to route the emails to the appropriate skillset.

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Rosalia

10 days ago

D looks right to me. Configuring an email skillset requires an open queue to receive and process the emails.

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Rikki

15 days ago

I think the answer is A) the assignment of a route point for each email skillset.

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Sommer

20 days ago

I think the answer is B. Each email skillset needs a script to handle the email workflow.

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Iesha

22 hours ago

A) the assignment of a route point for each email skillset

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