Avaya Exam 6210 Topic 8 Question 88 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 88
Topic #: 8

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

AGeneral Settings

BAgent Settings

CServer Settings

DSkillset Settings

Show Suggested Answer

Suggested Answer: A

by Suzi at Sep 15, 2024, 08:59 AM

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Katie

2 months ago

Clearly, the answer is B) Agent Settings. Where else would you reset an agent's password? I mean, it's not like they're going to put it in the 'Forgot your password? Click here!' section of the General Settings page.

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Brandon

2 months ago

Haha, the agent must have forgotten their password after a long night of binge-watching contact center training videos. I'm going with C) Server Settings.

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Hyman

8 days ago

Let's go with C) Server Settings then, it seems like the most logical choice.

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Tambra

12 days ago

I agree with you, C) Server Settings does sound like it could have the function to reset the password.

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Carmelina

29 days ago

I'm not sure, but I would go with D) Skillset Settings, it sounds like it could be related to agent settings.

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Janet

1 months ago

I think it might be B) Agent Settings, that's where most user-related functions are.

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Fletcher

2 months ago

D) Skillset Settings seems like the logical choice to me. Agents are associated with skillsets, so that's where I'd expect to find password management tools.

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Margot

18 days ago

Let's check both Agent Settings and Skillset Settings to be sure we don't miss anything.

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Noel

19 days ago

I agree, but I also think it could be in Skillset Settings since agents are linked to specific skillsets.

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Carrol

1 months ago

I think it might be in Agent Settings. That's where you can manage individual agent details.

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Melvin

2 months ago

I think the answer is B) Agent Settings. Resetting an agent's password sounds like a management function, so it should be in the Agent Settings.

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Lashawn

26 days ago

I'm not sure, but I would go with B) Agent Settings as well. It seems like the most logical option.

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Desire

29 days ago

I think it could also be under Server Settings, since passwords are related to server access.

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William

1 months ago

I agree, it makes sense that resetting a password would be under Agent Settings.

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Merilyn

2 months ago

I'm not sure, but I think it could also be C) Server Settings, as that's where system-wide configurations are usually managed.

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Annice

2 months ago

I agree with Hana, because Agent Settings usually have options for managing individual agents.

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Hana

3 months ago

I think the answer is B) Agent Settings.

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