Avaya Exam 6211 Topic 1 Question 56 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 56
Topic #: 1

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

AThe campaign stops functioning.

BThe campaign will not be created.

CThe campaign will not receive data.

DThe campaign will receive calls but no agent is assigned.

Show Suggested Answer

Suggested Answer: D

by Tasia at Apr 24, 2024, 07:14 PM

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Chery

6 months ago

In that case, leaving the skillset field blank could lead to inefficiencies in handling calls.

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Wilda

7 months ago

Yes, exactly. The campaign needs a skillset to route the calls to the appropriate agents.

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Laura

7 months ago

So, does that mean the campaign won't function properly if there's no skillset assigned?

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Chery

7 months ago

I think that makes sense. Without a specific skillset assigned, the campaign won't know how to handle the calls.

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Wilda

7 months ago

If the skillset field is left blank, the campaign will not receive data.

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Allene

8 months ago

Rebbecca: No problem!

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Reuben

8 months ago

Alisha: Got it, thanks for clarifying.

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Rebbecca

8 months ago

So the campaign will still function, just without any assigned agents.

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Alisha

8 months ago

The campaign will receive calls but no agent is assigned.

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Louvenia

8 months ago

What happens if the skillset field is left blank?

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