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Avaya Exam 6211 Topic 2 Question 52 Discussion

Actual exam question for Avaya's 6211 exam
Question #: 52
Topic #: 2
[All 6211 Questions]

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

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Suggested Answer: D

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Rozella
6 months ago
Yeah, I see your point. It would be more intuitive to have it there. But I still think it's in General Settings. I guess we will have to check the correct answer after the exam.
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Caprice
7 months ago
Hmm, that's a good point, Aracelis. I guess it could make sense to have callback timers configured in the Resources section.
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Aracelis
7 months ago
I personally believe it's in Agent Desktop Configuration, Resources. That's where resources like callbacks would be managed, right?
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Rozella
7 months ago
I'm not sure. I remember seeing some timer settings in Agent Desktop Configuration, User Settings as well. Maybe it's there too.
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Caprice
7 months ago
I think the callback minimum and maximum timers are configured in Agent Desktop Configuration, General Settings. That's where most settings are usually located.
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