Avaya Exam 6211 Topic 6 Question 28 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 28
Topic #: 6

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Athe Skillset the Email was sent to (skillset groups)

Bwho the Email was sent from (sender groups)

Cwhen the Email was received (office hours)

Dwhat priority the Email was sent with (priority groups)

Especific characters, words or phrases in the Email message (keywords)

Show Suggested Answer

Suggested Answer: B, C, E

by Meaghan at Aug 22, 2022, 07:09 AM

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