Avaya Exam 6211 Topic 7 Question 58 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 58
Topic #: 7

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

AAssign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

BAdd the Communication Control Toolkit (CCT) server through the CCMA.

CAdd the Microsoft Exchange server through the CCMA.

DAssign the CCT server as a reporting server for the CCMS.

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Suggested Answer: A

by Shalon at May 09, 2024, 09:57 AM

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7 months ago

Did anyone find the question on generating outbound and multimedia reports tricky?

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