Avaya Exam 6211 Topic 9 Question 65 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 65
Topic #: 9

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

AAssign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

BAdd the Communication Control Toolkit (CCT) server through the CCMA.

CAdd the Microsoft Exchange server through the CCMA.

DAssign the CCT server as a reporting server for the CCMS.

Show Suggested Answer

Suggested Answer: A

by Glendora at Aug 06, 2024, 09:53 PM

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Denny

3 months ago

I think option A makes the most sense, as it directly relates to the CCMM server being used for reporting customization.

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Barrett

3 months ago

I believe adding the Communication Control Toolkit (CCT) server through the CCMA might also be necessary for accessing multimedia data sources.

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Peggie

3 months ago

I agree with Wilburn, because the CCMM server needs to be configured to generate outbound and multimedia reports.

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Jean

3 months ago

C) Add the Microsoft Exchange server through the CCMA. Ah, yes, the classic 'throw in something completely unrelated' approach. I like your style, candidate!

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Christiane

3 months ago

B) Add the Communication Control Toolkit (CCT) server through the CCMA. It's gotta be that one, right? I mean, who doesn't love a good old-fashioned toolkit?

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Jose

3 months ago

C) Add the Microsoft Exchange server through the CCMA.

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Louis

3 months ago

B) Add the Communication Control Toolkit (CCT) server through the CCMA.

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Nell

3 months ago

A) Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

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Dyan

4 months ago

D) Assign the CCT server as a reporting server for the CCMS. Seems like the logical step to take since the question mentions accessing multimedia data sources through the Report Creation Wizard.

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Sheron

3 months ago

D) Assign the CCT server as a reporting server for the CCMS.

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Justine

3 months ago

C) Add the Microsoft Exchange server through the CCMA.

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Fletcher

3 months ago

B) Add the Communication Control Toolkit (CCT) server through the CCMA.

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Julene

3 months ago

A) Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

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Markus

4 months ago

A) Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS). That's the obvious choice here. How else are you going to generate reports from the CCMM database?

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Georgiana

4 months ago

B) Add the Communication Control Toolkit (CCT) server through the CCMA.

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Vincenza

4 months ago

A) Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS). That's the obvious choice here. How else are you going to generate reports from the CCMM database?

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Wilburn

4 months ago

I think the additional step required is to assign the CCMM server as a reporting server for the CCMS.

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