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Avaya Exam 7392X Topic 1 Question 2 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 2
Topic #: 1
[All 7392X Questions]

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

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Suggested Answer: A

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