Avaya Exam 7392X Topic 1 Question 62 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 62
Topic #: 1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Show Suggested Answer

Suggested Answer: C, D

by Joanna at Mar 10, 2024, 12:10 PM

Limited Time Offer

25%

Off

Get Premium 7392X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Ling

5 months ago

I agree with Michal's reasoning. Statement E does make sense in this context of why the agent's state would be labeled as 'OTHER'.

upvoted 0 times

...

Michal

5 months ago

I think statement E is another possibility, since agents pressing the aux work button could indicate they are not available to take calls, hence their state as 'OTHER'.

upvoted 0 times

...

Madonna

5 months ago

I see your point, Sage. But maybe statement A could also be valid, as the agents being on calls from another split might lead to their state being 'OTHER'.

upvoted 0 times

...