Avaya Exam 7392X Topic 1 Question 63 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 63
Topic #: 1

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Show Suggested Answer

Suggested Answer: B

by Gladys at Mar 19, 2024, 07:22 AM

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Avery

6 months ago

I think the best option would be C) Timed ACW field, as it specifically deals with after-call work time for the agents to wrap up calls.

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Gilberto

6 months ago

I believe C) Timed ACW field is more directly related to wrapping up calls quickly compared to Assigned Skill on the Hunt Group form.

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Marge

6 months ago

But what about A) Assigned Skill on the Hunt Group form? Couldn't that also help in wrapping up calls efficiently?

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Filiberto

6 months ago

I agree with Adaline, adjusting the Timed ACW field makes sense for wrapping up calls.

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Adaline

7 months ago

I think the parameter that should be adjusted is C) Timed ACW field on the VDN or Hunt Group form.

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Elmer

7 months ago

I agree with Dorothy, Timed ACW field on the VDN or Hunt Group form makes more sense for allowing agents to wrap up calls.

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Brigette

7 months ago

I believe it's A) Assigned Skill on the Hunt Group form that needs to be adjusted.

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Dorothy

7 months ago

I think the correct parameter to adjust is C) Timed ACW field on the VDN or Hunt Group form.

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