Avaya Exam 7392X Topic 1 Question 64 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 64
Topic #: 1

[All 7392X Questions]

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Show Suggested Answer

Suggested Answer: D

by Bok at Apr 08, 2024, 07:23 PM

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Art

5 months ago

I think the agent's login ID is administered in the switch, so that could also be when it's associated with a specific extension.

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Cecily

6 months ago

That's a good point Michal. It could be associated at that point as well.

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Michal

6 months ago

But isn't it also associated when the telephone extension is configured on the station form?

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Ashlyn

6 months ago

I agree with Cecily. When the agent logs in at that extension, the agent-loginID is associated with it.

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Cecily

6 months ago

I think the agent-loginID is associated with a specific extension when the agent logs in at that extension.

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Melina

6 months ago

Oh, that makes sense too. It's important for the agent's login ID to be set up correctly in the switch for proper association.

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Lauran

7 months ago

I believe the correct answer is C - when the agent's login ID is administered in the switch.

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Melina

7 months ago

You could be right, That sounds like a possible option as well.

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Tess

7 months ago

But isn't it also associated when the telephone extension is configured on the station form?

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Leila

7 months ago

I agree with you, The answer is D.

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Melina

7 months ago

I think the agent-loginID is associated with a specific extension when the agent logs in at that extension.

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Callie

6 months ago

I think that would not be the correct answer as EAS associates the agent-loginID with an extension only when the agent logs in.

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Ardella

6 months ago

But what about the other options like A) When the station has Auto Answer enabled?

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Mica

7 months ago

That makes sense. So, the answer would be D) When the agent logs in at that extension.

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Callie

7 months ago

I believe the agent-loginID is associated with a specific extension when the agent logs in at that extension.

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Heike

8 months ago

Yeah, I agree. I think option C is the most likely answer - when the agent's login ID is administered in the switch. That seems like the most direct way to make the association.

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Hmm, I'm not convinced that's the right answer. Wouldn't Auto Answer just automatically answer the call, but not necessarily associate the agent's login ID with the extension? Seems like a bit of a stretch to me.

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Isreal

8 months ago

Ooh, good point. I hadn't considered that one. But what about option A - when the station has Auto Answer enabled? Could that also be a way to link the agent's login ID to the extension?

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Helene

8 months ago

I'm not so sure about that. I was thinking maybe option B could be correct - when the telephone extension is configured on the station form. That seems like it could be a way to associate the agent's login ID with a specific extension.

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Giovanna

8 months ago

Yeah, I agree. I'd say the most logical answer is option D - when the agent logs in at that extension. Doesn't that make the most sense?

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Jacki

8 months ago

Hmm, this is an interesting question. I'm not too familiar with the Expert Agent Selection (EAS) feature, but I think the key is understanding when the agent's login ID gets associated with a specific extension.

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Avaya Exam 7392X Topic 1 Question 64 Discussion

Contribute your Thoughts:

Art

Cecily

Michal

Ashlyn

Cecily

Melina

Lauran

Melina

Tess

Leila

Melina

Callie

Ardella

Mica

Callie

Heike

Tandra

Isreal

Helene

Giovanna

Jacki