Avaya Exam 7392X Topic 1 Question 65 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 65
Topic #: 1

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Show Suggested Answer

Suggested Answer: B

by Ty at Apr 20, 2024, 12:51 PM

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Shenika

7 months ago

I believe the best option is A) Assigned Skill on the Hunt Group form, as it ensures calls are directed to the most suitable sales agents for efficient handling.

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Fernanda

7 months ago

But wouldn't changing the Assigned Skill on the Hunt Group form also help in directing calls to skilled agents for quicker wrap-ups?

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Teri

7 months ago

I agree, adjusting the Timed ACW field would give agents time to wrap up the call properly.

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Louann

7 months ago

I think the parameter that should be adjusted is C) Timed ACW field on the VDN or Hunt Group form.

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Jonell

8 months ago

That makes sense. So, C) is the way to go for wrapping up calls efficiently.

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Corazon

8 months ago

I believe the correct parameter to adjust is C) Timed ACW field on the VDN or Hunt Group form, as it allows agents to wrap up calls after completing a sales call.

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Dan

8 months ago

Wouldn't it be more efficient to adjust A) Assigned Skill on the Hunt Group form?

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Jonell

8 months ago

I think the parameter that should be adjusted is C) Timed ACW field on the VDN or Hunt Group form.

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