Avaya Exam 7392X Topic 1 Question 66 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 66
Topic #: 1

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

ADirect Department Calling (DDC)

BUniform Call Distribution Most Idle Agent (UCD-MIA)

CUniform Call Distribution-Least Occupied Agent (UCD-LOA)

DDynamic Agent Selection (DAS)

EExpert Agent Distribution-Most Idle Agent (EAD-MIA)

Show Suggested Answer

Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Brett at Apr 26, 2024, 07:54 PM

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7 months ago

This question is a bit tricky. What do you think?

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