Avaya Exam 7392X Topic 1 Question 71 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 71
Topic #: 1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Show Suggested Answer

Suggested Answer: C, D

by Gerri at Jul 03, 2024, 03:24 PM

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Art

5 months ago

Haha, Lizbeth has a point. Maybe the 'OTHER' state is when the agent is secretly playing Tetris on their computer instead of taking calls. Just kidding, but you never know!

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Myra

4 months ago

E) The agents have pressed thou aux work button.

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Jessenia

4 months ago

A) The agents are on calls from another split.

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Magnolia

5 months ago

I see your point, Haydee. When agents are on calls from another split or when an ACD call is ringing, their state could indeed be 'OTHER'.

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Lizbeth

5 months ago

Wait, what? I thought the agent's state would be 'OTHER' when they're on a coffee break, not when they're working. This exam is trickier than I thought.

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Quentin

4 months ago

E) The agents have pressed the aux work button.

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Argelia

4 months ago

Yeah, it can be confusing. Just have to remember the details.

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Jennie

4 months ago

C) The agents are dialing a number to place a call or activate a feature.

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Albina

4 months ago

A) The agents are on calls from another split.

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Samira

5 months ago

I agree with Alonzo. The agent's state would be 'OTHER' when they are not handling an ACD call, which is the case for options B and C.

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Ellsworth

5 months ago

C) The agents are dialing a number to place a call or activate a feature.

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Avery

5 months ago

A) The agents are on outgoing calls.

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Haydee

5 months ago

I believe statement A and D are also valid reasons for the agent's state to be 'OTHER'.

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Louis

6 months ago

I agree with Pearly. When agents are dialing a number or on aux work, their state could be 'OTHER'.

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Alonzo

6 months ago

I think options B and C are the correct answers. The agent's state would be 'OTHER' if they are on outgoing calls or dialing a number to place a call.

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Jenelle

5 months ago

I think it could also be option D, when an ACD call is ringing at their telephone.

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Jenelle

5 months ago

I agree, options B and C make sense.

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Pearly

6 months ago

I think statement C and E could be reasons for the agent's state to be 'OTHER'.

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