Avaya Exam 7392X Topic 7 Question 81 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 81
Topic #: 7

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Aroute-to number 9581234 with cov y if interflow-qpos=2

Broute-to number 9581234 with cov n if interflow-qpos<=2

Croute-to number 9581234 with cov n if interflow-qpos<2

Droute-to number 9581234 with cov y if interflow-qpos>=2

Show Suggested Answer

Suggested Answer: D

by Brittni at Sep 17, 2024, 03:52 AM

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Quentin

2 months ago

Gotta go with D. After all, the question says we only want to interflow the top two positions, and that's exactly what that option does.

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Maile

2 months ago

This question is as clear as mud. I bet the developers who wrote this exam were having a laugh when they came up with these options.

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Daron

2 months ago

Hmm, I'm not sure about this. Seems like a lot of options to choose from. Maybe I should just roll a dice and see what happens.

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Devora

2 months ago

I'm going with B. Checking if the queue position is less than or equal to 2 is a more accurate way to get the top two positions.

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Howard

25 days ago

Yeah, B is the way to go. It's important to be precise when setting up the vector for call handling.

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Kathrine

1 months ago

I agree, B seems like the most accurate way to ensure only the top two positions are interflowed.

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Barb

1 months ago

I think B is the correct option. It makes sense to check if the queue position is less than or equal to 2.

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3 months ago

I disagree, I believe the correct answer is B) route-to number 9581234 with cov n if interflow-qpos<=2.

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