Avaya Exam 7497X Topic 1 Question 14 Discussion

Actual exam question for Avaya's 7497X exam

Question #: 14
Topic #: 1

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

AED sends a resource request to CS with chat attributes for a suitable agent.

BED sends a 'create new contact' request to OCP snap-in.

CED workflow requests chat attributes for the Context Id from C Store.

DED sends a resource request to WA and invites the agent to a chat room.

EED sends a resource request to WA with chat attributes for a suitable agent.

Show Suggested Answer

Suggested Answer: B, D

by Margart at May 08, 2022, 02:33 PM

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