Avaya Exam 7497X Topic 5 Question 76 Discussion

Actual exam question for Avaya's 7497X exam

Question #: 76
Topic #: 5

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to 'ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

AThe customer web chat is connected but there is a problem with the web chat snap-in.

BThe customer web chat is unable to connect to Avaya Oceana web chat snap-in.

CThe customer web chat is rejected by the browser proxy or antivirus installed In the PC

DThe customer web chat is connected but there but no agents available In Avaya Oceana.

Show Suggested Answer

Suggested Answer: A

by Deeanna at Jun 19, 2024, 04:42 AM

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Staci

5 months ago

I think the error message indicates that there are no agents available in Avaya Oceana.

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Rupert

5 months ago

Gotta be option B. The WebSocket connection is failing to establish, so the customer web chat is unable to connect to the Avaya Oceana web chat snap-in. Simple as that.

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Stanton

5 months ago

I believe the issue might be with the Avaya Oceana web chat snap-in.

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Mammie

5 months ago

I agree with Kenda, it seems like the browser is blocking the connection.

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Willodean

5 months ago

Haha, looks like the customer is trying to hack into the Avaya Oceana system with that WebSocket connection. 403 Forbidden, better try a different approach, my friend!

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Arlette

4 months ago

B: Yeah, it seems like the browser is blocking the connection. They need to check their settings.

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Honey

5 months ago

A: The customer web chat is rejected by the browser proxy or antivirus installed In the PC.

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Kenda

5 months ago

I think the problem is with the browser proxy or antivirus.

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I think the answer is C. The 403 Forbidden error indicates that the browser or some security component is blocking the WebSocket connection, likely due to a proxy or antivirus settings. The customer should check their network and security configurations.

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Karina

4 months ago

C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC

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Rashad

5 months ago

A) The customer web chat is connected but there is a problem with the web chat snap-in.

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Shaniqua

6 months ago

Hmm, the error message clearly states that the WebSocket connection failed due to an unexpected response code of 403. This points to an issue with the server-side authorization or access control, not a problem with the client or the chat snap-in.

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Danilo

5 months ago

C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC

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Freeman

5 months ago

B) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

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Stephen

5 months ago

A) The customer web chat is connected but there is a problem with the web chat snap-in.

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Avaya Exam 7497X Topic 5 Question 76 Discussion

Contribute your Thoughts:

Staci

Rupert

Stanton

Mammie

Willodean

Arlette

Honey

Kenda

Lilli

Karina

Rashad

Shaniqua

Danilo

Freeman

Stephen