Avaya Exam 7498X Topic 1 Question 27 Discussion

Actual exam question for Avaya's 7498X exam

Question #: 27
Topic #: 1

What is the significance of the Offered Measure field in the Account by Agent report?

AIt is a count of interactions attended by the agent including the interactions that were transferred with the reporting period by channel.

BIt is a count of interactions answered by the agent that were transferred within the reporting period by channel.

CIt is a count of interactions directed to the agent within the reporting period by channel.

DIt is the amount of time the agent spent working interactions within the reporting period by channel.

Show Suggested Answer

Suggested Answer: C

by Marti at May 08, 2022, 03:52 AM

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