Avaya Exam 7750X Topic 4 Question 19 Discussion

Actual exam question for Avaya's 7750X exam

Question #: 19
Topic #: 4

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

ACreate different profiles, so they can change the agentgroups as and when required.

BGive them access to the configuration of topics and agents.

CAllow them the privilege to change skills.

DGive access to the skills overview screen.

Show Suggested Answer

Suggested Answer: C, D

Referencehttps://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf(page 27)

by Yoko at May 09, 2022, 07:14 PM

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