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Avaya 33810X Exam Questions
- Topic 1: Contact Center Design Principles: This section checks you with the necessary expertise to construct a contact center that is both user-friendly and efficient. To make sure calls are routed to the most suitable agents, you will investigate different traffic routing techniques, such as Automatic Call Distribution (ACD) and Skill-Based Routing. In order to help you optimize the client journey through the contact center, the syllabus also covers interaction management technologies including Interactive Voice Response (IVR), Call Queues, and Call Distribution. You'll also discover how to allocate skills, processes, and desktops to agents in an efficient manner, giving them the resources they need to handle client engagements.
- Topic 2: Configuration and Integration: The practical considerations of setting up and integrating an ACCS solution are the main topic of this section. You will get tested about optimal methods for setting up necessary ACCS features, guaranteeing the seamless functioning of the system. In order to create a cohesive contact center ecosystem, the syllabus also covers integrating ACCS with other Avaya and third-party solutions, such as workforce management and CRM applications. In order to protect sensitive data, you will lastly examine security aspects unique to a contact center setting.
- Topic 3: Reporting and Analytics: Understanding key contact center metrics is crucial for measuring performance and identifying areas for improvement. This section tests you for the ability to interpret key metrics like Service Level Agreements (SLAs) and Agent Utilization.
Free Avaya 33810X Exam Actual Questions
Note: Premium Questions for 33810X were last updated On 22-08-2024 (see below)
A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura Contact Center.
Which application will meet the customer's requirements?
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Stefany
6 months ago